A multi-criteria decision-model for prioritising stakeholder motives in city logistics

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding

Abstract

Purpose
The purpose is to provide a structured method for prioritising among the diversity of motives and goals of stakeholders involved in city logistics.
Design/methodology/approach
The paper is based on a three-year participant observation study in a city logistics project including ten stakeholders. The data relate to the understanding gained during the three years of study and nine semi-structured interviews with the stakeholders dedicated to the purpose of this paper. The data are analysed with a multi-criteria decision model, which utilises the analytic hierarchy process (AHP) to rank alternative motives and their importance in a stakeholder value matrix.
Findings
The AHP and the stakeholder value matrix provide a structured approach to manage the multiple stakeholders in city logistics and their motives (values). The approach provide the possibility to identify which overall values that need the most attention and which and to what extent values need to be considered for each stakeholder.
Research limitations/implications
The structured method is applicable to other city logistics projects. The specific insights from the long-term city logistics project in this paper provide inspiration to future city logistics projects about how to manage stakeholders and their motives over time.
Practical implications
The results can guide city logistics organisations how to manage stakeholders and how much emphasis to put on various values.
Original/value
The research applies a multi-criteria decision-model from stakeholder theory to address the complexity of managing numerous stakeholders with varying motives and goals.

Details

Authors
Organisations
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Transport Systems and Logistics

Keywords

  • Analytical Hierarchy Process, Stakeholder, City Logistics, Decision-model, Participant Observation
Original languageEnglish
Title of host publicationNOFOMA 2016 - PROCEEDINGS OF THE 28TH ANNUAL NORDIC LOGISTICS RESEARCH NETWORK CONFERENCE
Place of PublicationTurku, Finland
Pages492-508
Number of pages16
ISBN (Electronic)978-951-29-6517-5
StatePublished - 2016
Peer-reviewedYes