Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization

Research output: Contribution to journalArticle

Abstract

The aim of this paper is to examine and conceptualize how the integration of smartphones is reconfiguring the retailscapes of stores and the implications that this has for retailers and consumers. Departing from an understanding
of retailscapes as socio-material assemblages and drawing on an ethnographic study of mobile shopping, this paper shows how the integration of smartphones into the activities of in-store shopping is reconfiguring how store space is enacted. The integration of this digital device reorganizes the activities of shopping, and new informationscapes, socialscapes, and experiencescapes unfold as a result. In the process, stores are reconfigured, agencies change, and the relationship between consumers and retailers is remade.

Details

Authors
Organisations
External organisations
  • University of Gothenburg
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Business Administration

Keywords

  • digitalization, Mobile shopping, Retail space, Retailscapes, Ethnographic method
Original languageEnglish
JournalJournal of Retailing and Consumer Services
StateE-pub ahead of print - 2017 Aug 11
Peer-reviewedYes