Activity: Talk or presentation › Public lecture/debate/seminar
Description
Klas Hjort and Daniel Hellström give us an insight into their work with, among other things: "How e-commerce can make profit from returns".
That product returns is a headache for e-commerce companies is not a new topic of conversation. But the strategies for managing their returns are less talked about. On the other hand, the lessons learned from the research from the last ten years point in a relatively clear direction for the e-retailer.