Osama Mansour

Senior lecturer

Personal profile

Research

I work at the Department of Informatics as Associate Professor (docent) in Information Systems. 

My research is often driven by mainstream technological phenomena. Over the past 15 years, I have conducted research in various areas within Information Systems (IS) such as social media in business and society, digital innovation, digital platforms, affordances, and generally theories about the relationship between the digital and material.

In the past few years, I have been studying digital platforms (e.g., Apple's iOS, Uber's service platform) with a special focus on understanding their role in enabling novel forms of value co-creation. My most recent research in this area focuses on emerging open banking platforms and the phenomenon of platformization. More recently, I have been actively working with digital marginalization in indigenous contexts. My research in this area focuses on how vulnerable people use technology in their everyday lives and uses a decolonial approach which embraces a deep and genuine commitment to understand their local value systems and worldviews. Generally, I am interseted in the question of how people use technology under oppressive conditions. My motivation stems from the belief that my field of Information Systems is largely focused on "elitist" or "modern" contexts and technologies, and our methods, both ontologically and epistomologically, are not "fit" to properly investigate "unfamiliar" contexts as opposed to contemporary ones. 

In general, my persistent research interest is in the digitalization of business and society. My methodological approach is primarily qualitative. I have strong philosophical roots in social constructionism which shapes my view of technology as an artefact embedded in a web of human relations. I reflect sometimes on relativism in scientific research and I continue to appreciate the value of critical theory and theorizing. 

My research has been published at top IS venues such as SJIS, ECIS, and ICIS. Besides research publications, I am actively involved in various national and international research activities such as co-chairing conference tracks, co-organinzing workshops and symposiums, and contributing to the IS community as reviewer and associate editor in many conferences and journals (ICIS, ECIS, HICSS, EJIS, ISJ, Internet Research, and others). 

Current research roles:

Teaching

I have been teaching for 20 years and I have done thousands of in-class teaching hours. Over the years, I have been tasked with multiple roles including lecturer, course director, and thesis supervisor and examiner. There is a wide variety of subjects that I have been responsible to teach within Information Systems including Social Media, Digital Innovation, Research Methods, IT Governance, Information Strategy, IS Sourcing, Interaction Design, Digitalization, Contemporary Issues in IS, and others. My teaching experience also includes course and program development.  

In additing to classic teaching, I have also been supervising students at all three different educational levels. I have supervised and examined hundreds of theses at both bachelor and master levels. I enjoy teaching and I have a special interest in both thesis supervision and teaching research methods. 

My current teaching responsibilities include being course director and examiner for several courses including:

In addition, I am also actively involved in research education being responsible for teaching in a number of doctoral courses. I am currently course director and examiner for the course on Design Science Research in Information Systems. I am also involved in teaching another doctoral course on Research in Information Systems and Informatics which is offered by the National Research School for Management and Information Technology (MIT). At the moment, I am co-supervising a doctoral student who focuses on digital health care platforms. 

A short statement on my teaching philosophy: critical thinking is at the core of my philosophy in teaching, and also in research and life. I get inspiration from Edward Said: "Our role is to widen the field of discussion, not to set limits in accord with the prevailing authority". I often question the status quo and I do not get along with the mainstream at least sometimes, and I want my students to do the same. To do this, one has to challenge dominant ways of knowing. In my class, I design activities that allow students to reflect on their own beliefs in direct conversation with other students. I help my students not only to learn but also to establish and engage in new narratives that helps them see things differently and independently, and recognize that there exists different worlds out there than existing scholarly and imaginative constructions of the world.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being
  • SDG 8 - Decent Work and Economic Growth
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 10 - Reduced Inequalities
  • SDG 16 - Peace, Justice and Strong Institutions

UKÄ subject classification

  • Human Aspects of ICT
  • Information Systems, Social aspects

Free keywords

  • Social Media
  • Digital Innovation
  • Digital platforms
  • Digital Marginalization
  • Affordances
  • LSSMC: Qualitative Methods Lab

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