Leadership and Employee Well-Being in Virtual and Hybrid Meetings

  • Arnfalk, Peter (Researcher)
  • Haug, Christoph (Researcher)
  • Crevani, Lucia (Researcher)

Project: Research

Project Details


During the Covid-19 pandemic, about a third of the Swedish workforce (about two thirds in the service sector) is/has been working partly or entirely from home and many meetings have been replaced by virtual
meetings (video conferences). While preliminary findings indicate that many, but not all, appreciate the home office and want to continue working remotely even after the pandemic. Also many employers see the benefits of remote work, e.g. when it facilitates recruitment of certain highly skilled workers when physical presence is not a requirement. But vitual meetings also pose a number of challenges to meeting participants as well as meeting leaders. Already before the pandemic, various studies indicated that meetings can have a negative impact on employee well-being and job-satisfaction and while virtual meetings may mitigate some of the disavantages of physical meetings, they also introduce new sources of discomfort and communication problems.
As some people return to the office and others continue to work remotely, we expect to see an increase in hybrid meetings, which entails additional risks for the workenvironment if remote participants become "second class" participants in those meetings or when lack of physical copresence reduces employees sense of community and/or committment to the organization.
In this project, we therefore collect data on how employees experience virtual and hybrid meetings in Swedish workplaces to both document and study this historic phase in the development of modern workplace communication. We do so in collaboration with the LORE Citizen Panel at the SOM institute which will administer two online surveys to a representative sample of the Swedish working population, one during the earlier phase phase of widespread adoption to hybrid meetings and at a later stage, when hybrid meetings have become more "common sense", allowing us to see to what extent virtual and hybrid meetings remain part of the Swedish work place, how this affects employee well-being and how organizations react to the challenges related to these forms of workplace communication. The survey will be complementd by qualitative follow-up interviews to provide an in-depth understanding of the most successful and most problematic meeting practices (in terms of
participant's experiences).

Layman's description

How do employees experience virtual and hybrid meetings, how do they affect their wellbeing and work satisfaction. What practices in the meetings makes them more or less problematic or successful.
Effective start/end date2023/01/012025/12/31

Collaborative partners

Free keywords

  • virtual meetings, leadership, emotions, digitalization, remote work