A Quality Scorecard for the era of Industry 4.0

Wan Seon Shin; Jens J. Dahlgaard; Su Mi Dahlgaard-Park; Min Gyu Kim

doi:10.1080/14783363.2018.1486536

A Quality Scorecard for the era of Industry 4.0

Wan Seon Shin, Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Min Gyu Kim

Department of Service Studies

Research output: Contribution to journal › Article › peer-review

Abstract

A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the ‘Fourth Industrial Revolution’, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

Original language	English
Pages (from-to)	959-976
Number of pages	18
Journal	Total Quality Management and Business Excellence
Volume	29
Issue number	9-10
DOIs	https://doi.org/10.1080/14783363.2018.1486536
Publication status	Published - 2018 Jul 29

Subject classification (UKÄ)

Other Engineering and Technologies not elsewhere specified
Social Sciences Interdisciplinary

Free keywords

cost of quality
Industry 4.0
QSC
qualitative performance measures
Quality Scorecard

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10.1080/14783363.2018.1486536

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title = "A Quality Scorecard for the era of Industry 4.0",

abstract = "A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the {\textquoteleft}Fourth Industrial Revolution{\textquoteright}, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.",

keywords = "cost of quality, Industry 4.0, QSC, qualitative performance measures, Quality Scorecard",

author = "Shin, {Wan Seon} and Dahlgaard, {Jens J.} and Dahlgaard-Park, {Su Mi} and Kim, {Min Gyu}",

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AU - Shin, Wan Seon

AU - Dahlgaard, Jens J.

AU - Dahlgaard-Park, Su Mi

AU - Kim, Min Gyu

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Y1 - 2018/7/29

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AB - A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the ‘Fourth Industrial Revolution’, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

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A Quality Scorecard for the era of Industry 4.0

Abstract

Subject classification (UKÄ)

Free keywords

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