@inbook{f209685528b243d89b896b2864bbaba4,
title = "Achieving Organisational Benefits with Social Media Analytics",
author = "Nargiza Bekmamedova and Graeme Shanks and Sven Carlsson",
year = "2014",
doi = "10.3233/978-1-61499-399-5-533",
language = "English",
isbn = "9781614993988",
volume = "261",
publisher = "IOS Press",
pages = "533--544",
editor = "Gloria Phillips-Wren and Sven Carlsson and Ana Resp{\'i}cio and Patrick Brezillon",
booktitle = "DSS 2.0 – Supporting Decision Making With New Technologies",
address = "Netherlands",
}