Advancing Software Monitoring: An Industry Survey on ML-Driven Alert Management Strategies

With the dynamic nature of modern software development and operations environments and the increasing complexity of cloud-based software systems, traditional monitoring practices are often insufficient to timely identify and handle unexpected operational failures. To address these challenges, this paper presents the findings from a quantitative industry survey focused on the application of Machine Learning (ML) to enhance software monitoring and alert management strategies. The survey targets industry professionals, aiming to understand the current challenges and future trends in ML-driven software monitoring. We analyze 25 responses from 11 different software companies to conclude if and how ML is being integrated into their monitoring systems. Key findings revealed a growing but still limited reliance on ML to intelligently filter raw monitoring data, prioritize issues, and respond to system alerts, thereby improving operational efficiency and system reliability. The paper also discusses the barriers to adopting ML-based solutions and provides insights into the future direction of software monitoring.