Applying a wicked problem model to strategic development in UK higher education

This reflective commentary, based on long-term experience in UK higher education, proposes a novel approach to using a wicked problem model to develop policy and practice within higher education. The aim of this approach is to reframe the narrative of strategic development to acknowledge the complexity of cultural change and the importance of stakeholder consultation to build trust, moving away from short term solutions that address single issues. Fundamental to this process is a focus on empowering colleagues and students to identify social and cultural issues which may affect change processes, developing incremental solutions and identifying the consequences of change. This approach considers strategic development as a dynamic problem with interrelated factors across multiple systems to interrogate the evidence and identify solutions. We highlight the challenges and benefits of the model for strategic initiatives such as quality enhancement, using the example of degree awarding gaps in UK higher education.