Arbetssituation och stresshantering hos kabinpersonal

Although serious accidents or near-accidents are relatively rare in airline traffic, when they occur cabin attendants are expected to act effectively and with authority. However, the ability of cabin attendants to intervene professionally is also called for in other critical situations, such as when incidents that are frightening for the passengers occur or when passengers suddenly become ill. The study reported deals with cabin attendants’ work situation and manner of coping with stress described by 101 cabin attendants belonging to three Swedish airlines.