Audience Experiences and Emotional Economy

Annette Hill

    Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

    Abstract

    This chapter explores trends in an emotional or experience economy as this relates to media management. The case of reality entertainment is used as an example of the tricky balancing act between the management and production of media content that has emotional resonance and audience engagement with such content. The research draws on quantitative and qualitative empirical audience data to illuminate the varying emotional and cultural values of reality entertainment talent formats within the context of the economic values of these formats. The research suggests a reality entertainment experience is an example of emotional co-work between producers, performers and audiences. This kind of interactive media signals evolving audience practices for immersive experiences. However, a note of caution for media managers can be found in the over production of the tight interactivity and emotional hubs that are a feature of talent formats. Contemporary audiences are aware of the commercialisation of feelings within media industries, and as such it is increasingly important that people can connect with content they can make their own, as shared moments, or collective experiences.
    Original languageEnglish
    Title of host publicationManaging Media Firms and Industries
    Subtitle of host publicationWhat's so special about media management?
    EditorsGregory Ferrell Lowe, Charles Brown
    PublisherSpringer
    Pagespp277-292
    Number of pages15
    ISBN (Print)978-3-319-08514-2
    Publication statusPublished - 2015

    Bibliographical note

    Annette Hill is a Professor of Media and Communications at Lund University, Sweden, and Visiting Professor at the Communication and Media Research Institute, University of Westminster, UK. She is the author of seven books, the latest being Reality TV (Routledge 2015). Her research focuses on audiences, with interests in sociology of media, everyday life, genres and cultures of viewing, and media experiences.

    Subject classification (UKÄ)

    • Media and Communications

    Free keywords

    • audiences, reality television, emotional economy

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