Abstract
This study investigates the use of journey mapping as a tool for visualizing the
flow of information in home care. Journey mapping is a design method with the purpose of visualizing the interaction of a user and a product or service. It tries to encompass the whole user experience including actions and touch points between user and product, feelings and other related information. Hence, the visualized journey in a journey map is originally from one persons’ perspective. Here we will instead emanate from the perspective of the information, and draw the journey map based on different pieces of information, using a set of concrete scenarios from home care. The aim is to get a better understanding of how information flows in the home care setting, and the journey map will be a useful tool in the process of developing home care further. This can for example be in the process of designing digital support systems, for designing the information itself, or for developing work routines around the information.
flow of information in home care. Journey mapping is a design method with the purpose of visualizing the interaction of a user and a product or service. It tries to encompass the whole user experience including actions and touch points between user and product, feelings and other related information. Hence, the visualized journey in a journey map is originally from one persons’ perspective. Here we will instead emanate from the perspective of the information, and draw the journey map based on different pieces of information, using a set of concrete scenarios from home care. The aim is to get a better understanding of how information flows in the home care setting, and the journey map will be a useful tool in the process of developing home care further. This can for example be in the process of designing digital support systems, for designing the information itself, or for developing work routines around the information.
| Original language | English |
|---|---|
| Title of host publication | Conference Proceedings of the 51st NES Conference 23-25 October 2022 Uppsala Sweden |
| Editors | Jessica Lindblom, Cecilia Österman |
| Place of Publication | Uppsala |
| Publisher | Uppsala University |
| Pages | 179-179 |
| Number of pages | 1 |
| Edition | 2. ed |
| ISBN (Electronic) | 978-91-506-2975-0 |
| Publication status | Published - 2022 Oct 28 |
| Event | NES2022: Work well - Sverige, Uppsala, Sweden Duration: 2022 Oct 24 → 2022 Oct 25 https://ehss.se/nes2022/ |
Conference
| Conference | NES2022 |
|---|---|
| Country/Territory | Sweden |
| City | Uppsala |
| Period | 2022/10/24 → 2022/10/25 |
| Internet address |
Subject classification (UKÄ)
- Other Electrical Engineering, Electronic Engineering, Information Engineering
- Interaction Technologies
- Human Aspects of ICT
Free keywords
- Journey mapping
- Home care
- Information
- Communication
- Digitalization