Conceptions and norms about directness in service relations: domestic workers and customers

Vesa Leppänen

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)292-304
JournalInternational Journal of Qualitative Research in Services
Volume1
Issue number4
DOIs
Publication statusPublished - 2014

Subject classification (UKÄ)

  • Sociology (excluding Social Work, Social Psychology and Social Anthropology)

Free keywords

  • directness
  • directives
  • customer education
  • worker-customer interaction
  • power asymmetries
  • domestic work
  • service relations
  • sociology
  • semi-structured interviews
  • qualitative methods
  • domestic workers
  • Sweden

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