Original language | English |
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Title of host publication | QUIS 11 |
Subtitle of host publication | Moving Forward with Service Quality |
Publisher | Emerald Group Publishing Limited |
Pages | 506-514 |
ISBN (Electronic) | 978-0-85724-402-4 |
Publication status | Published - 2009 |
Subject classification (UKÄ)
- Social Sciences Interdisciplinary