Research output per year
Research output per year
Abstract
The purpose of this study was to investigate how different service delivery systems for assistive devices were associated with the service delivery process (SDP) and user
satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and
86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction
with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors of user satisfaction. Results: The various steps of the SDP were carried out to a various degree. Significantly more total time was spent in the SDP in the Danish sample (p < 0.001). About 80% of the informants were satisfied/very satisfied with different aspects of the SDP. Time spent in the different steps was not associated with user satisfaction with the SDP. Conclusion: This study supports the assumption that
structure of the service impacts on the SDP, but not that the process impacts on outcomes in terms of user satisfaction with the SDP. It may, however, be questioned whether this actually is an outcome.
satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and
86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction
with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors of user satisfaction. Results: The various steps of the SDP were carried out to a various degree. Significantly more total time was spent in the SDP in the Danish sample (p < 0.001). About 80% of the informants were satisfied/very satisfied with different aspects of the SDP. Time spent in the different steps was not associated with user satisfaction with the SDP. Conclusion: This study supports the assumption that
structure of the service impacts on the SDP, but not that the process impacts on outcomes in terms of user satisfaction with the SDP. It may, however, be questioned whether this actually is an outcome.
| Original language | English |
|---|---|
| Pages (from-to) | 151-160 |
| Journal | Disability and Rehabilitation: Assistive Technology |
| Volume | 8 |
| DOIs | |
| Publication status | Published - 2013 |
Subject classification (UKÄ)
- Gerontology, specializing in Medical and Health Sciences
Free keywords
- Mobility devices
- organisational structures
- quality development
- rehabilitation
Fingerprint
Dive into the research topics of 'Documentation of and satisfaction with the service delivery process of electric powered scooters among adult users in different national contexts'. Together they form a unique fingerprint.Research output
- 1 Doctoral Thesis (compilation)
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Powered Mobility Devices in a Nordic Context: Service Delivery, Effectiveness and Methodological Development
Sund, T., 2015, Department of Health Sciences, Lund University. 95 p.Research output: Thesis › Doctoral Thesis (compilation)
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Projects
- 1 Finished
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Use of Powered Wheelchairs and Scooters – Individual and Organizational Perspectives
Iwarsson, S. (PI), Brandt, Å. (PI), Månsson Lexell, E. (Researcher), Pettersson, C. (Research student), Sund, T. (Research student), Andersen, M. C. (Researcher), Anttila, H. (Researcher), Helle, T. (Research student), Lexell, J. (Researcher), Löfqvist, C. (Researcher), Malmgren Fänge, A. (Researcher) & Norin, L. (Research student)
2009/01/01 → 2016/12/31
Project: Research