Abstract
Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main characteristics that are needed to generate outcomes in terms of co-production, self-efficacy and time efficiency at an individual level.
| Original language | English |
|---|---|
| Title of host publication | AMCIS 2017 Proceedings |
| Place of Publication | Atlanta |
| Publisher | Association for Information Systems |
| Number of pages | 10 |
| ISBN (Electronic) | 978-0-9966831-4-2 |
| Publication status | Published - 2017 Aug 12 |
| Event | 23rd Americas Conference on Information Systems: A Tradition of Innovation - Sheraton Boston Hotel, Boston, United States Duration: 2017 Aug 10 → 2017 Aug 12 Conference number: 23 https://amcis2017.aisnet.org/ |
Conference
| Conference | 23rd Americas Conference on Information Systems |
|---|---|
| Abbreviated title | AMCIS 2017 |
| Country/Territory | United States |
| City | Boston |
| Period | 2017/08/10 → 2017/08/12 |
| Internet address |
Subject classification (UKÄ)
- Business Administration
- Information Systems
Free keywords
- self-service business intelligence
- self-service technology
- information value chain