Abstract
This article describes a logistics-based framework for organizational change of service organizations. This framework is based on the key concepts of modern logistics: systems thinking for a holistic approach to business; process orientation for structure of the organization; and process management for continuous change and improvement. The development of logistics as a research and practitioner discipline means that logistics can now contribute outside the traditional field of logistics—to change service organizations. This article is based on a case study, in which the framework was developed. Thus, the article is based on action research as main research method.
| Original language | English |
|---|---|
| Pages (from-to) | 68-77 |
| Number of pages | 10 |
| Journal | Knowledge and Process Management |
| Volume | 11 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2004 Jan 1 |
| Externally published | Yes |
Subject classification (UKÄ)
- Engineering and Technology