From market orientation to brand orientation in the public sector

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Abstract

This conceptual article examines brand orientation as an alternative to market orientation in the public sector. The problem with market orientation is that the focus on customers is too great; it is myopic, and lacks true interaction; it is mechanistic, and the emphasis on economic values is too strong. In this light, brand orientation becomes an interesting alternative. Brand orientation is more powerful, since it provides a holistic and balanced perspective on an organisation, diminishing the risk of too much focus on customers, which leads to myopia. Brand orientation is more robust because it emphasises continuity coupled with dynamics and interaction, diminishing the risk of short-sightedness and reactivity. Brand orientation also facilitates prioritisation of democratic values, diminishing the risk of too much focus on economic values.
Original languageSwedish
Pages (from-to)1099-1123
Number of pages25
JournalJournal of Marketing Management
Volume29
Issue number9-10
DOIs
Publication statusPublished - 2013 Sep 2

Subject classification (UKÄ)

  • Business Administration

Keywords

  • brand orientation
  • corporate branding
  • market orientation
  • new public management
  • non-profit marketing
  • public-sector branding

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