Governing in a digitalized era

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch


This chapter aims to discuss challenges related to governing in a digitalized era. In the public sector, digitalization and ICT solutions are regarded as a way to alleviate the burden of a sector under pressure. The suggested solutions are many, from computers making decisions to robots substituting teachers. Through digitalization resources can be freed up and public service provision be delivered more efficiently. This transformation is, however, far from unproblematic. Digitalization is complicated and is perhaps not always the panacea it is portrayed as being. During the last couple of years, researchers have started to pay attention to the consequences of digitalization on public service. This chapter explores some of these consequences. This will be accomplished by drawing on existing research within the field of organization and governance, as well as the field of business law.
Original languageEnglish
Title of host publicationManaging Public Services
Subtitle of host publicationMaking Informed Choices
ISBN (Electronic)9781003154389
ISBN (Print)9780367723248
Publication statusE-pub ahead of print - 2021

Subject classification (UKÄ)

  • Business Administration
  • Law (excluding Law and Society)

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