How Does Enterprise Social Media (ESM) Influence Newcomers’ Socialization: A Multilevel Perspective

Yujuan Zheng, Saonee Sarker, Nicklas Holmberg, Wei Huang

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding


Socialization plays an essential role in ensuring that newcomers to an organization enjoy greater productivity and also integrate well into their workgroups. Since the COVID-19 pandemic, enterprise social media (ESM) is increasingly being used in organizations as an informal socialization tool. However, the effectiveness of these tools in affording the necessary socialization opportunities and enabling the newcomers to better integrate within their organizational settings remains both unclear and understudied. Drawing on the extant literature on newcomer socialization within organizational behavior and the IT affordances research, this study proposes a multilevel research model to explain how various ESM affordances affect newcomers’ socialization effectiveness (i.e., performance proficiency at the individual level and group cohesion at the group level). Plans for verifying the model using two quantitative sub-studies based on the multi-source and multi-wave research design are also presented. Research implications and future research plans are also discussed.
Original languageEnglish
Title of host publicationECIS 2023 Research-in-Progress Papers
PublisherAIS Electronic Library (AISeL)
Publication statusPublished - 2023
Event2023 - The 31st European Conference on Information Systems (ECIS) - Kristiansand, Norway
Duration: 2023 Jun 112023 Jun 16


Conference2023 - The 31st European Conference on Information Systems (ECIS)
Internet address

Subject classification (UKÄ)

  • Information Systems

Free keywords

  • Newcomers’ socialization via ESM
  • ESM affordances
  • ESM identity
  • Role identity
  • Ego depletion
  • Multilevel analysis


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