Images of Reality - Interacton space analysis and large-scale design in open office landscape environments

This chapter explores communication patterns and media choices among employees, as well as their connection with the ongoing changes in workplace design. It presents a multiple case study of communication and co-ordination in open landscape office environments. The study was carried out in three different organisations; an advertising firm, a manufacturing business, and an IT development office. In the organisations the work practice was to some degree dependent on possibilities to communicate from various locations among co-workers, both within and outside the office. This paper suggests that utilising more personalised and effective communication media could provide necessary means for more efficient support of co-operative work. The issues of interaction space analysis and large-scale design, i.e. integration with the existing installed base of services and infrastructures, both technical and social, were here put into focus as influencing factors. To Trevino et al’s (1990) three factors I have added a forth factor, namely company culture that I believe has a great influence on employee’s media choices. The conclusions were that the organisational culture had deep impact on how the technology features were accepted and incorporated in the work practice for communication purposes.