@inproceedings{5a097734fd564ec38808f844cb255c5f,
title = "Interaction-context schema: A proposed model to support interaction analysis in small and medium enterprises",
abstract = "Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attends diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.",
keywords = "ICT maturity, Interaction analysis, Knowledge sharing, Organisational excellence, Real-work practices, SMEs",
author = "Michele Cipriano and Peter Bednar",
note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.; Annual Conference of the Italian Chapter of AIS , 2019 ; Conference date: 27-09-2019 Through 28-09-2019",
year = "2021",
doi = "10.1007/978-3-030-47539-0_17",
language = "English",
isbn = "9783030475383",
series = "Lecture Notes in Information Systems and Organisation",
publisher = "Springer Science and Business Media B.V.",
pages = "235--261",
editor = "Concetta Metallo and Maria Ferrara and Alessandra Lazazzara and Stefano Za",
booktitle = "Digital Transformation and Human Behavior- Innovation for People and Organisations",
address = "United States",
}
