Knowledge Management: an Open Systems Approach

Christine Welch, Peter Bednar, Christopher Milner

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceedingpeer-review

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Nowadays, organizations pursue their aims in a context of distributed collaboration, creating a need not only for supporting ICT systems, but for a hu-man-centred focus in which individual and group sense-making and learning are supported by appropriate toolsets. We argue that development of such toolsets re-quires an open systems approach. This paper discusses one example: non-competitive benchmarking (NCB), as a vehicle for knowledge transfer, leading to process improvement and potential for enhanced organizational performance. We use this example to explore ways in which engaged actors may be supported to create and share their contextually-dependent tacit knowledge. The foundation of open systems approaches is discussed, showing how socio-technical approaches continue to have relevance today.
Original languageEnglish
Title of host publicationInformation Systems: a crossroads for Organization, Management, Accounting and Engineering
EditorsAlessandro D'Atri, Dov Te'eni, Marco De Marco
Number of pages8
ISBN (Print)978-88-6105-063-1
Publication statusPublished - 2011
EventItAIS 2011. Proceedings of 8th Conference of the Italian Chapter of AIS, - Rome, Italy
Duration: 2011 Oct 7 → …


ConferenceItAIS 2011. Proceedings of 8th Conference of the Italian Chapter of AIS,
Period2011/10/07 → …

Subject classification (UKÄ)

  • Information Systems, Social aspects


  • Open systems approaches
  • socio-technical systems
  • non-competitive benchmarking
  • knowledge management practice.


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