Nowadays, organizations pursue their aims in a context of distributed collaboration, creating a need not only for supporting ICT systems, but for a hu-man-centred focus in which individual and group sense-making and learning are supported by appropriate toolsets. We argue that development of such toolsets re-quires an open systems approach. This paper discusses one example: non-competitive benchmarking (NCB), as a vehicle for knowledge transfer, leading to process improvement and potential for enhanced organizational performance. We use this example to explore ways in which engaged actors may be supported to create and share their contextually-dependent tacit knowledge. The foundation of open systems approaches is discussed, showing how socio-technical approaches continue to have relevance today.
|Title of host publication||Information Systems: a crossroads for Organization, Management, Accounting and Engineering|
|Editors||Alessandro D'Atri, Dov Te'eni, Marco De Marco|
|Number of pages||8|
|Publication status||Published - 2011|
|Event||ItAIS 2011. Proceedings of 8th Conference of the Italian Chapter of AIS, - Rome, Italy|
Duration: 2011 Oct 7 → …
|Conference||ItAIS 2011. Proceedings of 8th Conference of the Italian Chapter of AIS,|
|Period||2011/10/07 → …|
Subject classification (UKÄ)
- Information Systems, Social aspects
- Open systems approaches
- socio-technical systems
- non-competitive benchmarking
- knowledge management practice.