Management Control of a Meal Experience: comments on the Five Aspects Meal Model

Peter W Jönsson, Hans Knutsson

Research output: Contribution to journalArticlepeer-review


The Five Aspects Meal Model (FAMM) is a structured approach towards explaining what makes up an entire meal experience. One aspect in particular, the management control system, has a clear potential of being developed to increase the practical impact of the model. Scholars suggest that the management control system aspect works backstage, where matters of computer work, handling statistics, marketing, work organization and dealing with labour law constitute the essence of management control. Management control, however, is widely treated in other fields of research predominantly as a means for influencing behaviour and implementing strategy. The paper discusses the concept of management control and suggests an extended view on the management control system aspect of the FAMM. The upshot is that the management control system aspect could be viewed as a means to influence all the other four aspects through behavioural control of decision-making.
Original languageEnglish
Pages (from-to)181-188
JournalJournal of Foodservice
Issue number4
Publication statusPublished - 2009

Subject classification (UKÄ)

  • Business Administration

Free keywords

  • catering/foodservice
  • contextual variables when eating out
  • foodservice systems and development
  • foodservice training
  • management information systems


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