Online retail experience and customer satisfaction: The mediating role of last mile delivery

Research output: Chapter in Book/Report/Conference proceeding › Paper in conference proceeding › peer-review

Original language	English
Title of host publication	NRWC 2018 Conference Proccedings
Publication status	Published - 2018
Event	6th NRWC Conference - Reykjavik, Iceland Duration: 2018 Nov 7 → 2018 Nov 8

Subject classification (UKÄ)

@inproceedings{f73790d4233f4177a618f7c81aac7805,

title = "Online retail experience and customer satisfaction: The mediating role of last mile delivery",

keywords = "Customer satisfaction, Last mile delivery",

author = "Yulia Vakulenko and Poja Shams and Daniel Hellstr{\"o}m and Klas Hjort",

year = "2018",

language = "English",

booktitle = "NRWC 2018 Conference Proccedings",

note = "6th NRWC Conference ; Conference date: 07-11-2018 Through 08-11-2018",

}

TY - GEN

T1 - Online retail experience and customer satisfaction: The mediating role of last mile delivery

AU - Vakulenko, Yulia

AU - Shams, Poja

AU - Hellström, Daniel

AU - Hjort, Klas

PY - 2018

Y1 - 2018

KW - Customer satisfaction

KW - Last mile delivery

M3 - Paper in conference proceeding

BT - NRWC 2018 Conference Proccedings

T2 - 6th NRWC Conference

Y2 - 7 November 2018 through 8 November 2018

ER -