TY - JOUR
T1 - Promoting sustainable travel behaviour through the use of smartphone applications: A review and development of a conceptual model
AU - Andersson, Alfred
AU - Hiselius, Lena
AU - Adell, Emeli
PY - 2018/1/11
Y1 - 2018/1/11
N2 - The negative effects of transport in terms of pollution, congestion and climate change has urged the need for higher shares of cleaner and more efficient modes of transport, especially in urban settings. While new technologycan solve some of these issues, behaviour changes has also been identified as an important factor to achieve a modal shift from cars to walking, cycling or public transport. This study investigates how ICT has been used to influence behaviour change and synthesizes key aspects into a conceptual model for creating a behaviour change support system (BCSS) for smartphone applications. A literature review concerning behaviour change and ICT in the fields of transport, health, energy and climate was conducted to gather empirical evidence whichforms the foundation of the conceptual model. The empirical findings were tested and verified against a theoreticalframework consisted of The Transtheoretical Model, Theory of Planned Behaviour, Diffusion of Innovations and the concept of Gamification. The results suggest that customization to the user, relevant and contextualised information and feedback, commitment, and appealing design are important aspects when influencing users to behaviour change through smartphone applications. The conceptual model provides further knowledge of key aspects to consider when developing persuasive tools that aims to encourage more sustainablemodes of transport.
AB - The negative effects of transport in terms of pollution, congestion and climate change has urged the need for higher shares of cleaner and more efficient modes of transport, especially in urban settings. While new technologycan solve some of these issues, behaviour changes has also been identified as an important factor to achieve a modal shift from cars to walking, cycling or public transport. This study investigates how ICT has been used to influence behaviour change and synthesizes key aspects into a conceptual model for creating a behaviour change support system (BCSS) for smartphone applications. A literature review concerning behaviour change and ICT in the fields of transport, health, energy and climate was conducted to gather empirical evidence whichforms the foundation of the conceptual model. The empirical findings were tested and verified against a theoreticalframework consisted of The Transtheoretical Model, Theory of Planned Behaviour, Diffusion of Innovations and the concept of Gamification. The results suggest that customization to the user, relevant and contextualised information and feedback, commitment, and appealing design are important aspects when influencing users to behaviour change through smartphone applications. The conceptual model provides further knowledge of key aspects to consider when developing persuasive tools that aims to encourage more sustainablemodes of transport.
KW - Travel behaviour
KW - ICT
KW - Smartphone applications
KW - behaviour change
KW - Sustainable mobility
KW - Sustainable mobility
KW - Travel behaviour
KW - ICT Smartphone applications
KW - Behaviour change
U2 - 10.1016/j.tbs.2017.12.008
DO - 10.1016/j.tbs.2017.12.008
M3 - Article
VL - 11
SP - 52
EP - 61
JO - Travel Behaviour and Society
JF - Travel Behaviour and Society
SN - 2214-367X
IS - 2018
M1 - 11
ER -