Original language | English |
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Publisher | Routledge |
Number of pages | 140 |
Volume | 23, Number 11 |
Publication status | Published - 2012 |
Publication series
Name | Total Quality Management & Business Excellence |
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Volume | 23, Number 11 |
ISSN (Print) | 1478-3363 |
Subject classification (UKÄ)
- Social Sciences Interdisciplinary
Free keywords
- E-service Quality
- Service Culture
- Quality
- Services
- Customer Satisfaction and Loyalty