| Original language | English |
|---|---|
| Publisher | Routledge |
| Number of pages | 140 |
| Volume | 23, Number 11 |
| Publication status | Published - 2012 |
Publication series
| Name | Total Quality Management & Business Excellence |
|---|---|
| Volume | 23, Number 11 |
| ISSN (Print) | 1478-3363 |
Subject classification (UKÄ)
- Other Social Sciences
Free keywords
- E-service Quality
- Service Culture
- Quality
- Services
- Customer Satisfaction and Loyalty
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