Repairing public trust after a crisis: an experiment comparing the effectiveness of apology and denial strategies

Matteo Fuoli

Research output: Contribution to conference › Abstract › peer-review

Original language	English
Publication status	Published - 2015
Event	Crisis4 - International conference on Crisis Communication - The Department of Strategic Communication, Lund University, Helsingborg, Sweden Duration: 2015 Oct 7 → 2015 Oct 10

Conference	Crisis4 - International conference on Crisis Communication
Country/Territory	Sweden
City	Helsingborg
Period	2015/10/07 → 2015/10/10

Subject classification (UKÄ)

@conference{f29b3d9f5389441094b244e3e446b956,

title = "Repairing public trust after a crisis: an experiment comparing the effectiveness of apology and denial strategies",

keywords = "trust, Crisis Communication, Strategic management, Strategic Communication, Discourse analysis, Experiment, apology, denial, persuasion",

author = "Matteo Fuoli",

year = "2015",

language = "English",

note = "Crisis4 - International conference on Crisis Communication ; Conference date: 07-10-2015 Through 10-10-2015",

}

TY - CONF

T1 - Repairing public trust after a crisis

T2 - Crisis4 - International conference on Crisis Communication

AU - Fuoli, Matteo

PY - 2015

Y1 - 2015

KW - trust

KW - Crisis Communication

KW - Strategic management

KW - Strategic Communication

KW - Discourse analysis

KW - Experiment

KW - apology

KW - denial

KW - persuasion

M3 - Abstract

Y2 - 7 October 2015 through 10 October 2015

ER -