Restoring goodwill and preventing bad will : crisis communication on Facebook

Henrik Rahm; Robert Zola Christensen

Restoring goodwill and preventing bad will : crisis communication on Facebook

Research output: Chapter in Book/Report/Conference proceeding › Paper in conference proceeding › peer-review

Original language	English
Title of host publication	[Host publication title missing]
Publisher	Petra Christian University, Surabaya, Indonesia
Number of pages	10
Publication status	Published - 2014
Event	Langagues in the Online and Offline World (LOOW) 4 : The Latitude - Surabaya, Indonesia Duration: 2014 Jun 3 → 2014 Jun 4

Conference

Conference	Langagues in the Online and Offline World (LOOW) 4 : The Latitude
Country/Territory	Indonesia
City	Surabaya
Period	2014/06/03 → 2014/06/04

Bibliographical note

The information about affiliations in this record was updated in December 2015.
The record was previously connected to the following departments: The Vårdal Institute (016540000), Educational Sciences (000026010), Swedish (015011001)

Subject classification (UKÄ)

Nursing

Cite this

@inproceedings{2187aad7590c4e9e878b647b5ff0a1a8,

title = "Restoring goodwill and preventing bad will : crisis communication on Facebook",

author = "Henrik Rahm and {Zola Christensen}, Robert",

note = "The information about affiliations in this record was updated in December 2015. The record was previously connected to the following departments: The V{\aa}rdal Institute (016540000), Educational Sciences (000026010), Swedish (015011001); Langagues in the Online and Offline World (LOOW) 4 : The Latitude ; Conference date: 03-06-2014 Through 04-06-2014",

year = "2014",

language = "English",

booktitle = "[Host publication title missing]",

publisher = "Petra Christian University, Surabaya, Indonesia",

}

TY - GEN

T1 - Restoring goodwill and preventing bad will : crisis communication on Facebook

AU - Rahm, Henrik

AU - Zola Christensen, Robert

N1 - The information about affiliations in this record was updated in December 2015. The record was previously connected to the following departments: The Vårdal Institute (016540000), Educational Sciences (000026010), Swedish (015011001)

PY - 2014

Y1 - 2014

M3 - Paper in conference proceeding

BT - [Host publication title missing]

PB - Petra Christian University, Surabaya, Indonesia

T2 - Langagues in the Online and Offline World (LOOW) 4 : The Latitude

Y2 - 3 June 2014 through 4 June 2014

ER -