Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

Research output: Book/Report › Anthology (editor) › Research

Name	Total Quality Management & Business Excellence
Volume	22
ISSN (Print)	1478-3363

Subject classification (UKÄ)

@book{1b92a34fee404808aa1c565d728e9e61,

title = "Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity",

keywords = "Service Quality, Service Value, Value Creation, E-Service Quality, Service Quality Perceptions in Retail, Service Quality in Airport",

editor = "Dahlgaard-Park, {Su Mi}",

year = "2011",

language = "English",

volume = "22",

series = "Total Quality Management & Business Excellence",

publisher = "Routledge",

address = "United Kingdom",

}

TY - BOOK

T1 - Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

A2 - Dahlgaard-Park, Su Mi

PY - 2011

Y1 - 2011

KW - Service Quality

KW - Service Value

KW - Value Creation

KW - E-Service Quality

KW - Service Quality Perceptions in Retail

KW - Service Quality in Airport

M3 - Anthology (editor)

VL - 22

T3 - Total Quality Management & Business Excellence

BT - Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

PB - Routledge

ER -