Socio-Technical Toolbox for Business Analysis in practice

Peter Bednar, Moufida Sadok, Vasilena Shiderova

Research output: Chapter in Book/Report/Conference proceedingBook chapterpeer-review

5 Citations (SciVal)


Socio-technical methods advocate a human-focus analysis that reflects
on social and technical factors in the design of organizational systems.
The aim of this paper is to report on the experiences of a ST toolbox use in
practice by 36 companies. Our findings show that the use of ST toolbox improves
companies’ understanding of their job practices and enhance their learning
about their business sustainability. These experiences of improvements are
not dependent on the sector or the size of the visited companies and confirm the
perceived usefulness and relevance of ST analysis in practice.
Original languageEnglish
Title of host publicationSmart Organizations and Smart Artifacts: Fostering Interaction Between People, Technologies and Processes
EditorsLeonardo Caporarello, Beniamino Di Martino, Marcello Martinez
ISBN (Print)978-3-319-07040-7, 978-3-319-07039-1
Publication statusPublished - 2014

Publication series

ISSN (Print)2195-4968

Subject classification (UKÄ)

  • Information Systems, Social aspects


  • Socio-Technical analysis. Contextual Inquiry. Systems Practice. Organizational Change. Socio-Technical Toolbox. Systems Heuristics.


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