The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Kristina Bäckström; Carys Egan-Wyer; Emma Samsioe

doi:10.1007/978-3-031-33246-3

The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Kristina Bäckström (Editor), Carys Egan-Wyer (Editor), Emma Samsioe (Editor)

Research output: Book/Report › Anthology (editor) › Research › peer-review

Abstract

This open access book presents three future consumption trends—technology, sustainability, and wellbeing—and discusses what impact those trends will have on the ways we shop.

What will be important to the consumers of the future? And how will their retail experiences look and feel? Will technology, sustainability, and wellbeing trends fundamentally change how we consume? And how should retail managers respond to these trends in order to provide the customer experiences of the future? Blending academic perspectives with reflections from innovative retailers, this book explores all these questions and more.

Essential reading for retail managers who want to know how future consumption trends will affect the industry, this book also benefits students and researchers of retail and consumption who want to better understand how these interdependent fields are linked.

Original language	English
Publisher	Palgrave Macmillan
Number of pages	383
ISBN (Electronic)	978-3-031-33246-3
ISBN (Print)	978-3-031-33245-6
DOIs	https://doi.org/10.1007/978-3-031-33246-3
Publication status	Published - 2023 Oct 4

Subject classification (UKÄ)

Business Administration

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-031-33246-3Licence: CC BY

2 Book chapter

(When) Is it Worth Investing in the Personal Service Encounter?
Egan-Wyer, C., Valentin, S. & Parsmo, Å., 2023 Oct 5, The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience. Bäckström, K., Egan-Wyer, C. & Samsioe, E. (eds.). Palgrave Macmillan, p. 345–358
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Open Access
Introduction: The Future of Consumption
Bäckström, K., Egan-Wyer, C. & Samsioe, E., 2023 Oct, The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience. Bäckström, K., Egan-Wyer, C. & Samsioe, E. (eds.). Palgrave Macmillan, p. 1-17
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research

Open Access

1 Active

Service Studies Consumption
Fuentes, C. (Researcher), Aronsson, B. (Researcher), Bäckström, K. (Researcher), Friberg, Å. (Researcher), Fuentes, M. (Researcher), Liu, R. (Researcher), Rehncrona, C. (Researcher), Samsioe, E. (Researcher), Spitzkat, A. (Researcher), Thufvesson, O. (Researcher), Tölg, R. (Researcher), Aslan, D. U. (Researcher), Bååth, J. (Researcher) & Persson, A. (Administrator)
2023/01/01 → …
Project: Other

Cite this

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abstract = "This open access book presents three future consumption trends—technology, sustainability, and wellbeing—and discusses what impact those trends will have on the ways we shop. What will be important to the consumers of the future? And how will their retail experiences look and feel? Will technology, sustainability, and wellbeing trends fundamentally change how we consume? And how should retail managers respond to these trends in order to provide the customer experiences of the future? Blending academic perspectives with reflections from innovative retailers, this book explores all these questions and more. Essential reading for retail managers who want to know how future consumption trends will affect the industry, this book also benefits students and researchers of retail and consumption who want to better understand how these interdependent fields are linked. ",

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ER -

The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Abstract

Subject classification (UKÄ)

UN SDGs

Access to Document

Fingerprint

Research output

(When) Is it Worth Investing in the Personal Service Encounter?

Introduction: The Future of Consumption

Projects

Service Studies Consumption

Cite this