Total Facility Management

This new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. It covers: the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management; an exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning; an examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment; a review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology.