Users on the Agenda - Strategies and Theories

Britt Östlund

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch


This chapter highlights user perspectives related to the development of ICT and the launching of political strategies to involve users in the IT society. Strategies are discussed in relation to cooperation between technical and social scientists. The author points to the fact that the diffrences between various theoretical understandings of the interaction between technology and social change tend to be underestimated. Three catgeories of images of users are defined and illustrated by empirical examples from the development of perspectives in the sector for the care of elderly people. The development shows that attitudes to elderly users change over time. Conclusions are drawn concerning how these findings might ifnluence innovation processes.
Original languageEnglish
Title of host publicationWhat difference does IT make? Eleven Views of the Information Society
EditorsEllegård Kajsa
ISBN (Print)91-88371-40-9
Publication statusPublished - 1999

Publication series

ISSN (Print)1104-2621

Subject classification (UKÄ)

  • Production Engineering, Human Work Science and Ergonomics

Free keywords

  • Images of old people
  • IT-users
  • ageing


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