(When) Is it Worth Investing in the Personal Service Encounter?

Research output: Contribution to conference › Paper, not in proceeding › peer-review

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Original language	English
Publication status	Published - 2021 Nov 11
Event	The Nordic retail and wholesale conference 2021 - The Umeå School of Business, Economics and Statistics, Umeå, Sweden Duration: 2021 Nov 9 → 2021 Nov 11 Conference number: 7

Conference	The Nordic retail and wholesale conference 2021
Abbreviated title	NRWC
Country/Territory	Sweden
City	Umeå
Period	2021/11/09 → 2021/11/11

Subject classification (UKÄ)

@conference{f48a182257d946d6bdaed8798dee4be4,

title = "(When) Is it Worth Investing in the Personal Service Encounter?",

author = "Carys Egan-Wyer and Ulf Johansson and {\AA}sa Parsmo and Sofia Valentin and Kristina B{\"a}ckstr{\"o}m",

year = "2021",

month = nov,

day = "11",

language = "English",

note = "The Nordic retail and wholesale conference 2021 ; Conference date: 09-11-2021 Through 11-11-2021",