(When) Is it Worth Investing in the Personal Service Encounter?

Carys Egan-Wyer, Sofia Valentin, Åsa Parsmo

Customer Experience First

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

1 Anthology (editor)

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2023
The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience
Bäckström, K. (Editor), Egan-Wyer, C. (Editor) & Samsioe, E. (Editor), 2023 Oct 4, Palgrave Macmillan. 383 p.
Research output: Book/Report › Anthology (editor) › Research › peer-review

Open Access