Jörgen EksellSenior Lecturer
Research areas and keywords
- strategic communication, brand communication, place branding, tourism, overtourism, urban tourism, hospitality, act of terror, sustainability, fear, cities, safety
My main research interest lies in the field of strategic communication, marketing and brand communication, place branding, service studies and hospitality. In recent years my research interest has focused more on the sustainable challenges that cities have to address today.
During the last few years, my interest in branding has focused on place branding practices of municipalities, cities and regions. And in the end of 2018 I managed to receive funding for two research project together with collegues that focus on sustainable challenges that cities have to address today.
- Rethinking urban tourism development: Dealing with sustainability in the age of over-tourism funded by Formas from 2019 to 2023.
The project addresses the challenges caused by over-tourism and its effects on sustainability in urban destinations. This project embraces social, cultural, economic, and environmental sustainability of a destination. The project re-think the role of tourism in cities by involvement of stakeholders within and beyond the tourism industry from a multidisciplinary perspective.
- The geography of fear: the tourist destination in the shadow of conceptions of terror funded by the R&D Fund of the Swedish Tourism & Hospitality Industry (BFUF) from 2019 to 2020.
The research project concerns the fear of terror acts in conceptions of Swedish and international visitors, in news media and social media, and how these fears can be addressed. The project investigates the consequences of fear of terror acts among the tourism destination's stakeholders, and how the fears are addressed in the urban tourism destination's market communication and in the urban environment.
My interest in brand communication has to a large extent been connected to the service industry and how new and sometimes disputed form forms of branding practices have become prevalent in the service industry. More specifically I am interested in how front staff personnel are used as ambassadors for brands, and how the service providers themselves understand och form strategies and practices for communicating the brand values.
Research in service management and marketing has in the past decade highlighted the concept of value creation. In service organizations value creation is described as a process in which the customer uses a company's value proposition in a meaningful way. However, research has tended to ignore the contextual meaning, and few empirical studies have shown how context is relevant.
In my doctoral dissertation “Value creating Hospitality: how values of hospitality are framed, established and negotiated in the hotel industry” (in Swedish), in service studies at the Department of Service Management and Service Studies at Lund University, I explore this problem.
The findings shows that value is created, established and negotiated when interpersonal strategies and tactics, organizational procedures such as the check-in, and service strategies, are interwoven with social and cultural values that frame services, equipment and facilities as attractive. The conclusions suggest that creation of value is a complex phenomenon, consisting of processes that are rarely highlighted in service management and marketing. In order to highlight the interwoven, procedural character of these constellations, the concept of value transition is introduced. The concept of value transition encompasses the relevant phenomenon, and thus has an ontological focus that enables analytical sharpness. The results show that the theoretical foundations of how value is to be broadened in order to highlight the multiple, disparate processes and especially highlighting how they interact in different situations.
I am currently involved in undergraduate and postgraduate teaching within the following subject areas: qualitative methods, marketing and marketing communication, strategic brand communication, and hospitality studies.
Research interests/ key words: value co-creation, value proposition, service work, service branding, place branding, hospitality, marketing communication, and ethnography.
Commissioned research and education
In 2015 I was course coordinator for a course in Strategic Communication given to communicator at Region Skåne. Together with a team of collegues I will give a course that focus on themes as strategic communication, branding of public organisations, communication planning, change communication and the use of social media in communicating with the public.
In 2013 I evaluated Drick Tapwater (Drick Kranvatten), a communication project, aimed to affect young people’s awareness and attitude towards tap water. In the evaluation I analyzed a survey and interviewed pupils and teachers at the schools that participated in the project.
Recent research outputs
Research output: Chapter in Book/Report/Conference proceeding › Book chapter