My research is built around parcel lockers, which are a form of self-service technology. After a pilot project in the city of Stockholm, parcel lockers show multiple research opportunities. Furthermore, parcel lockers are seen as a potential source of value when addressing the emerging issues with the last mile delivery associated with growing volumes of deliveries and returns, increasing consumers’ expectations and escalating market competition. For the customers, such service changes signify increased service efficiency for the deliveries and returns, e.g. reduced service time, more convenient service location or flexible hours for service availability. Furthermore, the knowledge created can be used as a tool for managing the last mile delivery practices in cities and rural areas at the communal level. Parcel lockers are to be investigated as a means to address issues existing within the last mile delivery context on example of E-commerce, which plays the role of the research context in my studies.
In collaboration with PostNord and other stakeholders, parcel lockers are installed in city of Helsingborg (Campus, MindPark, etc.) and used in the studies within the project.
The studies within the research project are dedicated to the investigation of last mile delivery issues and values from perspectives of different actors; namely, consumers, retailers, logistic service providers, city communities and state organisations. Thereby, the upcoming studies are to adopt different actors’ views of the values and processes within the chosen context.
The knowledge created during the project will provide ground for improvement of the last mile delivery services and the parcel locker networks in particular. Findings from studies within this research project help optimisation of service algorithms of the existing parcel locker networks as well as they support the development of such networks at the planning stage. For the market players, the research findings appear as point of interest as it enables managers to measure customer value for organisations, to enhance service specifications and optimise customer relations and to identify new value creation opportunities.
Recent research outputs
Research output: Chapter in Book/Report/Conference proceeding › Paper in conference proceeding