A method for contextual inquiry: some reflections

Research output: Contribution to journalArticle


This paper is the third in a series which recounts experiences in a project conducted in a newly-created Department of the University of Portsmouth (see also Bednar et al, 2004 and Eglin et al, 2005). A variant of the Strategic Systemic Thinking (SST) Framework (Bednar, 2000) was used to support the 25 staff of the Department to explore possibilities for development in a range of areas of work relating to distance learning. A simplified version of SST was created and developed by the team in order to promote enhanced usability for the particular context of this study. The inception of the project, and progress made over a two year period, are described in the earlier work referred to above. The purpose of this third paper is to evaluate some aspects of the work, to draw some preliminary conclusions about use of the Framework for a purpose such as this, and to record some of the planned and unplanned consequences which have arisen through the project.


  • Peter Bednar
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Information Systems, Social aspects


  • Systems Thinking, Contextual Inquiry, Contextual Analysis, Critical Systemic Thinking
Original languageEnglish
Pages (from-to)32-43
Issue number1
Publication statusPublished - 2007
Publication categoryResearch