An Approach for Designing Management Support Systems: The Design Science Research Process and its Outcomes

Research output: Contribution to conferencePaper, not in proceeding

Abstract

Design science research involves creating and evaluating
innovative methods and approaches to be used in design practice.
We present an approach to be used in the process of designing
Management Support Systems (MSS). The nature of managerial
work makes the design, development, and implementation of
MSS a major challenge. The MSS literature suggests that
determining MSS requirements and specification of MSS are the
most critical phases in MSS design and development. We present
an approach that can be used as a guide for MSS design, with a
primary focus on MSS requirements determination and how
requirements can be fulfilled using information and
communication technologies (ICT). The approach builds on
Quinn and associates’ competing values model (CVM) of
organizational effectiveness. The approach can guide MSS
designers in designing MSS that support different managerial
roles, i.e., the development of MSS that support managerial
cognition, decision, and action.

Details

Authors
Organisations
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Information Systems, Social aspects

Keywords

  • Design science, design approach, management support systems
Original languageEnglish
Publication statusPublished - 2009
Publication categoryResearch
Peer-reviewedYes
EventFourth International Conference on Design Science Research in Information Systems & Technology (DESRIST 2009) - Malvern, Pennsylvania
Duration: 2009 Jul 30 → …

Conference

ConferenceFourth International Conference on Design Science Research in Information Systems & Technology (DESRIST 2009)
Period2009/07/30 → …