Conceptual design of E-health services by, and for support of, home care staff

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding


Together with staff from home care from four municipalities we investigated how e-health services can improve the work environment. In a series of four workshops we coached the participants in (1) describing their work process and pinpointing the problematic situations in the process, (2) formulating their wishes for an ideal work process, (3) conceptualizing how e-health solutions can be used to obtain the ideal work process and describing scenarios (4) illustrating the scenarios and the design process on storyboards. The storyboards describe, amongst other, how support through e-health systems may be used to: gain access to adequate information; get in touch with other professionals as doctors or other colleagues; prevent medication errors, and to transfer images or physiological data to an expert who can directly provide personal support.


Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Health Care Service and Management, Health Policy and Services and Health Economy
  • Human Computer Interaction


  • Co-design, Conceptual models, E-health, Home care
Original languageEnglish
Title of host publicationProceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) - Volume VII
Subtitle of host publicationErgonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design
Number of pages7
ISBN (Print)9783319960708
Publication statusPublished - 2018 Aug 11
Publication categoryResearch
Event20th Congress of the International Ergonomics Association, IEA 2018 - Florence, Italy
Duration: 2018 Aug 262018 Aug 30

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357


Conference20th Congress of the International Ergonomics Association, IEA 2018