Evaluation of a Maturity Model for IT Dependability in Emergency Management

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TY - JOUR

T1 - Evaluation of a Maturity Model for IT Dependability in Emergency Management

AU - Weyns, Kim

AU - Höst, Martin

PY - 2012

Y1 - 2012

N2 - The IDEM3 maturity model is a process improvement framework that can be used by an organisation to assess and improve their IT dependability management processes. The framework focuses on the coordination of IT management and safety management within an organisation. In this paper, an evaluation plan for the maturity model is presented to evaluate its applicability, assessment accuracy, and practical value. Based on this plan, two evaluations were carried out in two case studies at two Swedish hospitals. The evaluations indicate that the IDEM3 maturity model can be a valuable tool for an organisation to quickly identify the main strengths and weaknesses of the organisation in the field of IT dependability management. Therefore, this study provides a strong argument for a further evaluation based on the developed evaluation plan.

AB - The IDEM3 maturity model is a process improvement framework that can be used by an organisation to assess and improve their IT dependability management processes. The framework focuses on the coordination of IT management and safety management within an organisation. In this paper, an evaluation plan for the maturity model is presented to evaluate its applicability, assessment accuracy, and practical value. Based on this plan, two evaluations were carried out in two case studies at two Swedish hospitals. The evaluations indicate that the IDEM3 maturity model can be a valuable tool for an organisation to quickly identify the main strengths and weaknesses of the organisation in the field of IT dependability management. Therefore, this study provides a strong argument for a further evaluation based on the developed evaluation plan.

KW - Dependability

KW - Emergency Management

KW - Evaluation

KW - Healthcare

KW - IT Management

KW - Maturity Model

KW - Process Improvement

U2 - 10.4018/jiscrm.2012010104

DO - 10.4018/jiscrm.2012010104

M3 - Article

VL - 4

SP - 47

EP - 63

JO - International Journal of Information Systems for Crisis Response and Management

JF - International Journal of Information Systems for Crisis Response and Management

SN - 1937-9390

IS - 1

ER -