Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment: a randomized controlled trial.

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@article{a07691e17cb54bf5b52ea49b49eeb26e,
title = "Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment: a randomized controlled trial.",
abstract = "Systematic evaluation of child and adolescent psychiatric outpatient treatment is important but time-consuming. The aim of this paper was to study whether Interactive Voice Response (IVR) is a more effective method than a questionnaire sent by post when following up outpatient treatment in child and adolescent psychiatry. Eighty patients were recruited from a child and adolescent psychiatric outpatient unit in Sweden. One parent of each of the patients was randomized to complete the BCFPI follow-up form, using either IVR (n = 40) or postal survey (n = 40) one month after discharge. The response rate for complete answers was 65{\%} in the IVR group and 38{\%} in the postal survey group (p = 0.014). There was less need for reminders in the IVR group (p = 0.000). IVR is a promising and cost-effective method for evaluating evidence-based treatment in child and adolescent psychiatric care.",
author = "Claes Andersson and Susanne Danielsson and Gunilla Silfverberg-Dymling and Gunnel L{\"o}ndahl and Johansson, {Bj{\"o}rn Axel}",
year = "2014",
doi = "10.1186/2193-1801-3-77",
language = "English",
volume = "3",
journal = "SpringerPlus",
issn = "2193-1801",
publisher = "Springer",

}