How to Deal With and Repair Broken Trust in an R&D Partnership

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Abstract

This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes.

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  • Business Administration
Original languageEnglish
Pages (from-to)4
Number of pages15
JournalTechnology Innovation Management Review
Volume8
Issue number9
Publication statusPublished - 2018 Sep
Publication categoryResearch
Peer-reviewedYes

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