Knowledge Sharing Across Boundaries:Web 2.0 and Product-Service System Development

Research output: Contribution to conferencePaper, not in proceeding


In recent years there has been a growing interest among product
development organizations to capitalize on engineering knowledge as their core competitive advantage for innovation. Capturing, storing, retrieval and sharing of engineering knowledge from a wide range of enterprise memory systems has become crucial part of knowledge management practice among competitive organizations. Managing and reusing their knowledge can facilitate design engineers to make more timely and informed decisions, thus reducing the decision loops for new innovation projects. In light of a changing and dynamic enterprise definition, including a move towards Product-Service System (PSS)
development, this paper discusses some of the limitations of current enterprise memory systems in reusing engineering knowledge across the proposed knowledge life cycle. Further, the paper illustrates how Web 2.0-based collaborative technologies can leverage cross-functional knowledge for new PSS development projects through an open, bottom-up, and collective sens-emaking approach to knowledge management.


  • Koteshwar Chirumalla
  • Andreas Larsson
  • Marco Bertoni
  • Tobias Larsson
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Other Engineering and Technologies not elsewhere specified
  • Production Engineering, Human Work Science and Ergonomics


  • Cross-functional knowledge, Product-Service System development, Knowledge life cycle, Knowledge sharing, Engineering 2.0, Web 2.0, innovation engineering, innovationsteknik, product development
Original languageEnglish
Number of pages10
Publication statusPublished - 2011
Publication categoryResearch
EventInternational Conference on Research into Design (iCoRD'11) - Bangalore, India
Duration: 2011 Jan 102011 Jan 12


ConferenceInternational Conference on Research into Design (iCoRD'11)