Motivation and the standardization of work: Industry revisited or a victory to professionalism?

Research output: Contribution to conferencePaper, not in proceeding

Abstract

The standardization of work processes has become an increasingly common feature in the public administration, aiming at both efficiency and equal treatment of citizens. Combining this standardization with employee motivation is considered a challenge. This challenge is explored, based on a survey among officials at the Swedish Social Insurance Agency. Results reveal that, contrary to expectations, 73 per cent of officials perceive the standardized protocols as supportive, rather than burdening. Findings indicate that standardization can function enabling, rather than coercive. Open responses are used to identify six factors that contribute to these attitudes. These factors indicate that the standardization of work actually increased professional status, by providing with legitimacy and authority, as well as a shared knowledge base. However, officials requested better opportunities to influence the continuous development of protocols. While this remained a hinder, they chose not to comply with protocols when these were considered unrealistic. Six propositions for future research are developed.

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Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Economics and Business

Keywords

  • Standardization, formalization, motivation, profession, professional autonomy, Taylor
Original languageEnglish
Publication statusPublished - 2010
Publication categoryResearch
Peer-reviewedYes
EventThe International Research Society for Public Management (IRSPM) 2010 - Dublin, Berne, Switzerland
Duration: 2010 Apr 72010 Apr 9
Conference number: 14

Conference

ConferenceThe International Research Society for Public Management (IRSPM) 2010
CountrySwitzerland
CityBerne
Period2010/04/072010/04/09

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