Non-voluntary service interaction from a service logic perspective: children and value co-creation

Research output: Contribution to journalArticle

Abstract

Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

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Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Information Systems, Social aspects

Keywords

  • co-creation, non-voluntary services, public services, service interaction, Service logic
Original languageEnglish
Pages (from-to)1781-1798
Number of pages18
JournalPublic Management Review
Volume22
Issue number12
Early online date2019 Aug 8
Publication statusPublished - 2020
Publication categoryResearch
Peer-reviewedYes