Non-voluntary service interaction from a service logic perspective: children and value co-creation

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TY - JOUR

T1 - Non-voluntary service interaction from a service logic perspective

T2 - children and value co-creation

AU - Lindqvist, Katja

AU - Westrup, Ulrika

PY - 2020

Y1 - 2020

N2 - Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

AB - Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

KW - co-creation

KW - non-voluntary services

KW - public services

KW - service interaction

KW - Service logic

U2 - 10.1080/14719037.2019.1648698

DO - 10.1080/14719037.2019.1648698

M3 - Article

AN - SCOPUS:85070831775

VL - 22

SP - 1781

EP - 1798

JO - Public Management Review

JF - Public Management Review

SN - 1471-9037

IS - 12

ER -