Non-voluntary service interaction from a service logic perspective: children and value co-creation

Research output: Contribution to journal › Article

Standard

Non-voluntary service interaction from a service logic perspective : children and value co-creation. / Lindqvist, Katja; Westrup, Ulrika.

In: Public Management Review, Vol. 22, No. 12, 2020, p. 1781-1798.

Research output: Contribution to journal › Article

Harvard

Lindqvist, K & Westrup, U 2020, 'Non-voluntary service interaction from a service logic perspective: children and value co-creation', Public Management Review, vol. 22, no. 12, pp. 1781-1798. https://doi.org/10.1080/14719037.2019.1648698

APA

Lindqvist, K., & Westrup, U. (2020). Non-voluntary service interaction from a service logic perspective: children and value co-creation. Public Management Review, 22(12), 1781-1798. https://doi.org/10.1080/14719037.2019.1648698

CBE

Lindqvist K, Westrup U. 2020. Non-voluntary service interaction from a service logic perspective: children and value co-creation. Public Management Review. 22(12):1781-1798. https://doi.org/10.1080/14719037.2019.1648698

MLA

Lindqvist, Katja and Ulrika Westrup. "Non-voluntary service interaction from a service logic perspective: children and value co-creation". Public Management Review. 2020, 22(12). 1781-1798. https://doi.org/10.1080/14719037.2019.1648698

Vancouver

Lindqvist K, Westrup U. Non-voluntary service interaction from a service logic perspective: children and value co-creation. Public Management Review. 2020;22(12):1781-1798. https://doi.org/10.1080/14719037.2019.1648698

Author

Lindqvist, Katja ; Westrup, Ulrika. / Non-voluntary service interaction from a service logic perspective : children and value co-creation. In: Public Management Review. 2020 ; Vol. 22, No. 12. pp. 1781-1798.

RIS

TY - JOUR

T1 - Non-voluntary service interaction from a service logic perspective

T2 - children and value co-creation

AU - Lindqvist, Katja

AU - Westrup, Ulrika

PY - 2020

Y1 - 2020

N2 - Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

AB - Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

KW - co-creation

KW - non-voluntary services

KW - public services

KW - service interaction

KW - Service logic

U2 - 10.1080/14719037.2019.1648698

DO - 10.1080/14719037.2019.1648698

M3 - Article

AN - SCOPUS:85070831775

VL - 22

SP - 1781

EP - 1798

JO - Public Management Review

JF - Public Management Review

SN - 1471-9037

IS - 12

ER -