Offshore outsourcing: An IT-manager perspective on cultural differences

Research output: Chapter in Book/Report/Conference proceedingPaper in conference proceeding

Abstract

— Cultural difference is a term often used when discussing problems in offshoring and offshore outsourcing, but only a few authors discuss solutions to bridge pointed out cultural gaps. In this paper earlier research is compared with an IT-manager perspective on experienced cultural differences. Cultural differences were found to include multiple dimensions: cultural distances, cognitive distances, language differences, time differences, individualism/collectivism, power distance, and activity/passivity. An in-depth interview with an IT-manager on a global company was conducted. From the interview, several cultural differences emerged. These differences also produce problems, identified both in earlier literature and in collected data. The common denominator among identified problems was a lack of communication in the offshore projects. The lack of communication can be explained by a high cultural distance which causes a negative impact on projects. To improve communication, clear communication structures and routines should be implemented. To bridge cultural gaps it is important to increase both parties understanding of the other’s culture.

Details

Authors
Organisations
External organisations
  • Lund University
Research areas and keywords

Subject classification (UKÄ) – MANDATORY

  • Business Administration

Keywords

  • Cultural differences, Management, Offshore, Outsourcing
Original languageEnglish
Title of host publicationJoint Proceedings of the BIR 2019 Workshops and Doctoral Consortium co-located with 18th International Conference on Perspectives in Business Informatics Research (BIR 2019)
PublisherCEUR
Pages140-152
Number of pages13
Volume2443
Publication statusPublished - 2019
Publication categoryResearch
Peer-reviewedYes
Event2019 Joint International Conference on Perspectives in Business Informatics Research Workshops and Doctoral Consortium, BIR-WS 2019 - Katowice, Poland
Duration: 2019 Sep 232019 Sep 25

Publication series

NameCEUR Workshop Proceedings
PublisherCEUR Workshop Proceedings
ISSN (Print)1613-0073

Conference

Conference2019 Joint International Conference on Perspectives in Business Informatics Research Workshops and Doctoral Consortium, BIR-WS 2019
CountryPoland
CityKatowice
Period2019/09/232019/09/25